Technology professional with over a decade’s worth of experience and accomplishments in cross-functional roles, resulting in highly developed product management acumen, program management prowess, and deft people skills at the ready to drive success in a collaborative environment.

Professional Experience

Wheels Inc. Des Plaines, IL

IT Business Analyst Jul 2022 to present

Solutions Engineer Jul 2021 to Jul 2022

• Business Process Comprehension: Analyze and assimilate business processes of merging entities to identify potential synergies, overlaps, and gaps in existing fleet maintenance products.

• Requirements Gathering: Effectively gather technical and business requirements from various stakeholders, including management, IT teams, and end-users, to determine needs for the new fleet maintenance product.

• Data Analysis: Conduct comprehensive analysis of current IT systems data to identify areas of compatibility and discrepancies that needed resolution during the IT integration process.

• Business-IT Collaboration: Serve as liaison between business units and IT teams, translating business requirements into technical language to ensure development of effective technological solutions.

• JIRA work: Manage story maps, epics, and sprints.

• Risk Assessment and Mitigation: Conduct risk assessments for potential issues during the IT integration process, devising and implementing strategies to mitigate identified risks.

• Testing and Validation: Support to QA testing team, validating that the newly combined fleet maintenance product met established business requirements and expectations.

• Change Management: Facilitated change management, assisting teams and the broader organization in adapting to the new integrated system through training, documentation, and ongoing support.

• Continuous Improvement: Post-merger, monitored the new system's performance, identifying areas of improvement and working with IT teams to refine the product based on user feedback.

Solutions Engineer (Legacy Donlen)

• Provided innovative solutions guidance to prospects and clients with automotive fleets of various sizes by leveraging genuine curiosity about their unique business case(s), with a focused interest on maximizing their fleet's efficiency using Donlen's world class technology and suite of services.

• Maintained a double-digit impact on sales (positive percentage points).

Betteryou Consulting LLC (Self Employed)                                                  Chicago, IL

Consultant – ComEd’s CONSTRUCT Infrastructure Academy  Feb 2021 to Apr 2021

• Used strategic planning to increase student load capacity. Successfully completed cohort with 50% more students than other instructors.

• Converted conventional instructional binder received from ComEd into digital learning management system (LMS) using Agile principles to create responsive website and iterate changes as needed. (See www.construct2021.com)

St. Sabina Employment Resource Center                                                  Chicago, IL

Education and Virtual Technology Manager   Sep 2020 to Feb 2021

Workforce Development Manager     Apr 2019 to Aug 2020

• Created and taught (designed and deployed curriculum for) an android app development program to introduce app design to youth and young adults. Mitigated unplanned-for constraints to deliver requested features – youth can design apps.

• Collaborated with adult-clients (>24) management team on shared projects. Co-led inception meetings that geared towards new product offering – organization wide client-facing mobile-first app.

• Wrote summer grant proposal to State’s department of human services. Won $567,000 grant. Co-wrote year-round grant proposal to above – won $1.2 million for agency.

• Became de facto expert with city sponsored database management system - led in-house training sessions for front line staff.

• Sourced and closed partnership with Coursera (online education provider) to provide $2 million worth of limited training licenses to clients and the public during the COVID-19 pandemic at no cost to organization.

• Refined internal system that enabled clients to understand and actualize their education plan, goals, and steps.

• Spearheaded new product offering: sourced and closed partnership with Olive Harvey Community College to pipeline St. Sabina’s clients to community college programs in the tech (cybersecurity), auto, and cannabis spaces.

• Manager over team responsible for executing youth (16 – 24 yrs.) subsection of organization’s vision.

Tria Adelfi LLC                                                                                    Chicago, IL

Associate Property Manager  Jul 2009 to Mar 2019

• Oversaw day-to-day operations across 9 low-rise multi-family buildings and 65 family townhomes. Purview included leases, maintenance, and regulatory activities (Private, City and Federal). Coordinated capital improvement projects ($1.5 million annually)

• Used Macros/VBAs to improve office efficiency and streamline data collection and management.

• Became power-user and in house trainer with proprietary database management system used for financials.

• Was a change agent: In 2011, introduced real-time, simultaneous tenant data management via GSuite. Increased accuracy of tenant records by 40%.

• Reviewed and negotiated service and vendor contracts.