Product Manager & Tech Enthusiast
Hi there, I created this website as a brief overview of my professional work - a professional journal and website portfolio. I'm excited to share some of the things I have been up to in the recent past, and am confident I can deliver on your product goals.
Check out below some details (non-exhaustive) that expand on my resumé particularly in the sphere of product ownership, product management, and process improvement - a consistent theme that has emerged over my work history.
Wheels Inc.
IT Business Analyst
Business Process Comprehension: Analyze and assimilate business processes of merging entities to identify potential synergies, overlaps, and gaps in existing fleet maintenance products.
Requirements Gathering: Effectively gather technical and business requirements from various stakeholders, including management, IT teams, and end-users, to determine needs for the new fleet maintenance product.
Data Analysis: Conduct comprehensive analysis of current IT systems data to identify areas of compatibility and discrepancies that needed resolution during the IT integration process.
Business-IT Collaboration: Serve as liaison between business units and IT teams, translating business requirements into technical language to ensure development of effective technological solutions.
JIRA work: Manage story maps, epics, and sprints.
Risk Assessment and Mitigation: Conduct risk assessments for potential issues during the IT integration process, devising and implementing strategies to mitigate identified risks.
Testing and Validation: Support to QA testing team, validating that the newly combined fleet maintenance product met established business requirements and expectations.
Change Management: Facilitated change management, assisting teams and the broader organization in adapting to the new integrated system through training, documentation, and ongoing support.
Continuous Improvement: Post-merger, monitored the new system's performance, identifying areas of improvement and working with IT teams to refine the product based on user feedback.
Solutions Engineer (Legacy Donlen)
Provided innovative solutions guidance to prospects and clients with automotive fleets of various sizes by leveraging genuine curiosity about their unique business case(s), with a focused interest on maximizing their fleet's efficiency using Donlen's world class technology and suite of services.
Maintained a double-digit impact on sales (positive percentage points).
Highlight on DEI Work:
BetterYou Consulting LLC (Self Employed)
ComEd Construct Cast Test Prep Website
Business Client(s): YWCA Metropolitan Chicago & St. Sabina Employment Resource Center
End User: Candidates for Commonwealth Edison's (ComEd) Infrastructure Academy - members of the public ages 18 and up who want to break into the utility and construction industries.
Challenge: Due to COVID-19 accelerate the digitization of the course delivery.
Role(s): Consultant. Create digital frontend for candidates. Ensure backend can handle student data (quiz scores). Ensure candidates can self-test. Ensure Agencies (YWCA and St. Sabina) can see candidate scores whenever they desire to.
Product: www.construct2021.com
St. Sabina Employment Resource Center (ERC)
ERC App Project
Business Client(s): Executive Director, internal directors, Thierer Family Foundation.
End User(s): Enrolled clients from the public
Developer(s): TangoCode (UX, UI, and engineering team), St. Sabina (Content - video, ppt's, text and quizzes)
My Role: Product Ownership of content development.
Challenge: content never recorded. Was always delivered live. Requirements were narrowed down to
Distill standard version of workshop
Select speaker
Collaboratively (with selected speaker) create ppt based on standardized version
Record Voice-overs
Animate ppt and line up with recorded voice-over
Save as video
Create quiz based on content for interactivity
Sample Outputs: Intro video (Marketing), Customer Service Workshop Content, & Interview Techniques Workshop Content
ERC and Chicago Department of Family Support Services (DFSS) Community Youth Service Corps program (CYSC)
Business Client(s): Executive Director, internal directors, DFSS.
End User(s): Enrolled clients from the public
Developer(s): St. Sabina
Challenge: brand new program with new requirements, 95% online delivery required (outside of required wet signatures, picking up paycards, and scheduled in-person community activities)
My Role: Product Ownership of content delivery system. Owning the client journey through the program. Create digital frontend for clients. Ensure backend can handle student data (journal entries). Ensure clients self manage project(s) and that director(s) can see client outputs (videos, posters, ppts, etc)
Product: Website
ERC Staff Landing Page (Internal)
Business Client(s): Executive Director, internal directors.
End User(s): ERC Staff
Developer(s): St. Sabina
Challenge: solve department silos between youth and adult teams. Standardize template version in use across organization. Streamline client onboarding process.
My Role: Product Ownership of Staff Landing Page
Product: Website (access to staff only. Please see screenshot below.)
Tria Adelfi, LLC
Communication process improvement
Business Client(s): Senior property manager.
End User(s): tenants and front desk staff
Developer(s): IPM Software (Makers of Cornerstone Software)
Feature add:
"As a tenant, I want to be able to submit an SMS or MMS from my phone to the management office so that I can communicate with the office via text"
"As a front desk staff I want Cornerstone Software to bounce SMS and MMS messages into the platform so I can receive communications via text from tenants"
"As a front desk staff I want ability to reply directly via platform to SMS/MMS the tenant"
Solution: Google Voice embedded into the platform.
Internal Work Order and Invoice Generating Management System
Used Excel VBA to automate collection, sorting and storing of work orders entered by front desk staff.
Auto date work order to date of entry (allow edit by front desk to prior date if needed because staff is entering retroactively)
Auto-fill address of work order based on name of lease holder (saves time needing to find address every time)
Auto-print work order for pickup by maintenance staff
Keep saved copy of work orders in work order folder where each file's name is autogenerated to tenantname_tenant addresscode_workorder number.
System was fully searchable across office Local Area Network by tenant name, tenant address, specific work requested, work order or date.
Tenant Balance Process improvement
Proprietary software was not nimble enough to handle tenant rent entry, update, and forecasting for payment plans.
Used Google Sheets to create a rent management system that was lightweight enough to use on the field and useful enough to:
Automatically update tenant balance when rent received entered
Forecast balance due based on payment plan proposed (for owing renters)
Account for monthly subsidies some renters received from the State, City or County
Required little training to understand/use
Could be used to submit monthly reports and financials